Decision details

Collection of Council Tax Arrears Good Practice Citizens Advice Bureau (CAB) Protocol

Decision Maker: Executive

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No


To consider and approve the protocol




To not adopt the CAB Protocol now; but, that officers revisit the issues (including cost of compliance) when looking at future working with Waverley to ensure consistency and best practice moving forward.




Having reviewed the protocol the benefits do not currently outweigh the cost of compliance, given that the Council already meets the overarching aims of the protocol and service levels are acknowledged as good.  However, reviewing the issues when looking at future working with Waverley will ensure consistency and best practice moving forward.


Other options considered and rejected by the Executive:


a   Adopt the Protocol and address all the issues so that we can meet its requirements.  There is a financial cost attached to this that cannot be quantified at the present time.  In addition, whilst the required activities may be perceived to be “best practice” officers have not identified that they will lead to substantial benefits.


b   Do not adopt the Protocol on the basis that the Council has a good working relationship with local advice agencies and for the most part fulfil the overarching aims of each section.



Details of any conflict of interest declared by the Leader or lead councillors and any dispensation granted:



Report author: Belinda Hayden

Publication date: 22/09/2021

Date of decision: 21/09/2021

Decided at meeting: 21/09/2021 - Executive

Accompanying Documents: