Decision details

Salesforce Support Contract Extension

Decision Maker: Joint Executive Head: Communications and Customer Services

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No

Decision:

Extension of the salesforce support contract on a 2 month +1 + 1 basis to support the ongoing use of the salesforce system

Reasons for the decision:

Requirement for the system to be supported to reduce impact on customers from any technical issues occurring

Alternative options considered:

N/A

Publication date: 30/03/2023

Date of decision: 30/03/2023