Issue - decisions

Review of the Customer Charter

17/05/2024 - Customer Services Charter


That the new Customer Services Charter be adopted for implementation.


1.        It was important that the council had a customer charter in place that supported its customers and ensured that the council was able to clearly manage expectations for its residents when they made contact.

2.        The current charter was no longer fit for purpose and needed to be updated.

Other options considered and rejected by the Executive:


Details of any conflict of interest declared by the Leader or lead councillors and any dispensation granted: