Agenda

Housing Operations Board - Wednesday, 14th May, 2025 5.00 pm

Venue: Room 6 - Hurtmore, Millmead House, Millmead, Guildford, Surrey GU2 4BB. View directions

Contact: John Armstrong, Democratic Services & Elections Manager Tel: 01483 444102

Items
No.	Item
1.	Apologies for Absence and notification of Substitutes (2 Mins)
2.	Disclosures of Interest (2 Mins)
3.	Minutes (10 Mins) PDF 126 KB To confirm, as a correct record, the minutes of the last meeting.
4.	Tenant Engagement Group Feedback (15 Mins) To receive a verbal update.
5.	Performance Report: Tenant Satisfaction Measures and Compliance Report 2024-25 (35 Mins) PDF 84 KB Additional documents: Item 5 (1) - Appendix 1 Tenant Satisfaction Measures 24-5 , item 5. PDF 114 KB Item 5 (2) - Annual Compliance Report APPEND~2 (002) , item 5. PDF 185 KB Item 5 (3) - Annual Report to Tenants APPEND~3 , item 5. PDF 983 KB Item 5 (4) - Housing Improvement Plan - HOB Update 14 May 2025 , item 5. PDF 345 KB Item 5 (5) - Voids Update , item 5. PDF 156 KB
6.	Annual Complaints Report (5 Mins) PDF 222 KB Additional documents: Item 6 (1) - 2025-2026 HOS Annual Self Assessment GBC , item 6. PDF 308 KB
7.	Tenant Engagement Strategies (10 Mins) PDF 102 KB Additional documents: Item 7 (1) - Draft - Council Housing Tenant and Leaseholder Engagement Strategy , item 7. PDF 138 KB Item 7 (2) - DRAFT - Building Safety Resident Engagement Strategy , item 7. PDF 143 KB
8.	Draft Housing Services Repairs Policy (5 Mins) PDF 86 KB Additional documents: Item 8 (1) - Repairs Policy - Draft , item 8. PDF 107 KB
9.	Draft Housing Services Disrepair Policy (5 Mins) PDF 86 KB Additional documents: Item 9 (1) - Draft - Disrepair Policy and Procedure , item 9. PDF 99 KB
10.	Regulator of Social Housing - Progress (10 Mins) To receive a verbal update.
11.	Forward / Work Plan (5 mins) PDF 133 KB
12.	Any Other Business (10 mins)
13.	Dates of Future Meetings: 2025-26 (5 Mins) Wednesday 9 July 2025 at 5pm in Meeting Room 6, Millmead House Wednesday 24 September 2025 at 5pm in Meeting Room 6, Millmead House Wednesday 19 November 2025 at 5pm in Meeting Room 6, Millmead House