Decision details

Customer Services Charter

Decision Maker: Executive

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: Yes


To review and approve the Customer Charter



That the new Customer Services Charter be adopted for implementation.


1.        It was important that the council had a customer charter in place that supported its customers and ensured that the council was able to clearly manage expectations for its residents when they made contact.

2.        The current charter was no longer fit for purpose and needed to be updated.

Other options considered and rejected by the Executive:


Details of any conflict of interest declared by the Leader or lead councillors and any dispensation granted:


Report author: Nicola Haymes

Publication date: 17/05/2024

Date of decision: 16/05/2024

Decided at meeting: 16/05/2024 - Executive

Effective from: 24/05/2024

Accompanying Documents: