Decision details

Consultancy Services for Case Services Model Review

Decision Maker: Joint Assistant Director: Communications and Customer Services

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No

Decision:

Procurement of consultancy services to satisfy the recommendations of the SOLACE report that the case services operating model be reviewed.

Reasons for the decision:

Guildford is currently undertaking a number of actions identified as important by the SOLACE reports provided in summer 2024. In order to review our operating model for case services, an objective viewpoint was required in the form of an external consultant.

The review and report are time constrained to meet the agreed timeline set by SOLACE. The review is required to be completed by autumn 2024.

Alternative options considered:

An in-house review was rejected on the basis it may be seen to not be objective and take on a biased viewpoint.

Four providers were asked to quote for the consultancy work and the best value was selected. This was also the lowest value quote.

No other options have presented themselves in the constrained timeframe.

Source of Authority to take Decision:

Council Constitution dated 9th August 2024, Part 3, Page 3-50, Ref 2.8.7:
To take any action in relation to procurement and the letting of contracts for goods and services, within approved budgets.

Publication date: 23/09/2024

Date of decision: 23/09/2024