Decision details

Social media management tool

Decision Maker: Joint Executive Head: Communications and Customer Services

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No


We have found a cheaper alternative to our current social media management tool, that also allows us more users to involve CSC in our social media responses. Our current provider does not have the functionality we need to be able to offer customer service on social media. This new provider enables us to do that at a cheaper cost.

Reasons for the decision:

We received demo's from other companies, Hootsuite came in the cheapest and also offered us the ability to have more users and better functionality.

Alternative options considered:

Alternative options were explored with other providers. Hootsuite submitted a far more competitive estimate than the other quotations received.

Source of Authority to take Decision:


Publication date: 15/09/2023

Date of decision: 15/09/2023